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What Clinical Metrics Miss About Patient Safety and Equity
Patient experience reveals system risks and insights that clinical metrics miss—unlocking opportunities to improve healthcare safety and equity.
Jul 19, 2025
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Sylvie Leotin
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Why Does Healthcare Feel Like an Obstacle Course for Patients
Why patients face invisible barriers in care—and what system design reveals about who gets left behind.
Jun 11, 2025
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Sylvie Leotin
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Seven Strategies to Fix Health Communication—From Patient Experience Research
Communication breakdowns cause 70% of medical errors. This published research reveals seven evidence-based strategies that could prevent patient harm.
May 1, 2025
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Sylvie Leotin
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What Patient Experience Reveals About Healthcare's Tech-Human Divide
Digital transformation promised better care but often erodes human connection. Here's what patient experience reveals about fixing this divide.
Feb 25, 2025
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Sylvie Leotin
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The Observer Divide: What I Learned as a Cancer Patient and Systems Designer
Most providers observe healthcare from one side of the hospital bed. Here's what my dual perspective as a patient and systems designer revealed.
Jan 20, 2025
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Sylvie Leotin
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Ask the Patient
Healthcare misses critical bedside intelligence buried in patient experience. As a cancer survivor, systems design expert, and writer, I share insights into risks and vulnerabilities that current systems often overlook.
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