During my cancer journey, I experienced a series of devastating communication breakdowns that led to misdiagnoses, treatment delays, unnecessary surgeries, and a great deal of preventable suffering.
Thanks for another important article. You bring such a unique perspective... a patient that experienced a lack of empathy, poor communication, and medical errors and as a human centered design expert. You are spot on. Health systems, focused on profit, "encourage" high volumes of patients being run through their clinics and hospitals. This clearly impacts clinician burnout, limits discussion time between clinicians, staff, and patients, and contributes to a lack of empathy and poor communication. I also agree that health systems and manufacturers need to solicit feedback from marginalized patients and from people with low heath literacy to ensure products, educational materials, and instructions are clearly understood.
Thank you for reading! I think we're actually aligned - this research isn't about individual provider performance, but about system-level communication barriers that make everyone's job harder. The seven evidence-based strategies I developed are designed to support healthcare professionals and create better outcomes for everyone involved.
Wonderful article, Sylvie. After more than 35 years as a physician, I support everything you indicated. We need change. You are clearly a leader in this field! Please keep up the good work!
Thank you for subscribing and for your incredibly encouraging words, Dr. Hammer. Your perspective as a physician is invaluable to this conversation. I feel inspired by your comment.
Thank you Sylvie for this important article. You are a voice for all who do not have agency to speak up to their providers. Congratulations on the publication in the Journal of Patient Expeience. Keep up the great work.
Thank you for your kind words, Anne. The road from patient to published researcher wasn't easy, but it's worth it if it helps others avoid similar communication failures.
Thanks for another important article. You bring such a unique perspective... a patient that experienced a lack of empathy, poor communication, and medical errors and as a human centered design expert. You are spot on. Health systems, focused on profit, "encourage" high volumes of patients being run through their clinics and hospitals. This clearly impacts clinician burnout, limits discussion time between clinicians, staff, and patients, and contributes to a lack of empathy and poor communication. I also agree that health systems and manufacturers need to solicit feedback from marginalized patients and from people with low heath literacy to ensure products, educational materials, and instructions are clearly understood.
Thank you for reading! I think we're actually aligned - this research isn't about individual provider performance, but about system-level communication barriers that make everyone's job harder. The seven evidence-based strategies I developed are designed to support healthcare professionals and create better outcomes for everyone involved.
Wonderful article, Sylvie. After more than 35 years as a physician, I support everything you indicated. We need change. You are clearly a leader in this field! Please keep up the good work!
Thank you for subscribing and for your incredibly encouraging words, Dr. Hammer. Your perspective as a physician is invaluable to this conversation. I feel inspired by your comment.
Thank you Sylvie for this important article. You are a voice for all who do not have agency to speak up to their providers. Congratulations on the publication in the Journal of Patient Expeience. Keep up the great work.
Anne Roise
Thank you for your kind words, Anne. The road from patient to published researcher wasn't easy, but it's worth it if it helps others avoid similar communication failures.