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Brian OKelley's avatar

Damn. Too much truth for one post! What’s so crazy is that the patient is sick and all the sudden has to learn all these ropes. It would be one thing if they weren’t already in a state of high stress, fear and disorientation. There are no ready, patient/human friendly on ramps into specialized medicine. From my own experience, I found that practitioners, administrator, call centers just assume that you know their ropes and we’ll just have the patience to endure long hold times, indifference, and poor navigation.

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R. Chad Swanson's avatar

ER physician here. Thanks for the thoughtful, insightful post. We all inherited a system driven by episodes of care, profits, and elitism, largely formed over 100 years ago. While my colleagues in healthcare are some of the most brilliant and caring people that I know, systems and structures too often drive behavior. we can do much better.

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