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David Price's avatar

Thanks for another important article. You bring such a unique perspective... a patient that experienced a lack of empathy, poor communication, and medical errors and as a human centered design expert. You are spot on. Health systems, focused on profit, "encourage" high volumes of patients being run through their clinics and hospitals. This clearly impacts clinician burnout, limits discussion time between clinicians, staff, and patients, and contributes to a lack of empathy and poor communication. I also agree that health systems and manufacturers need to solicit feedback from marginalized patients and from people with low heath literacy to ensure products, educational materials, and instructions are clearly understood.

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Greg Hammer's avatar

Wonderful article, Sylvie. After more than 35 years as a physician, I support everything you indicated. We need change. You are clearly a leader in this field! Please keep up the good work!

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